Xceed Financial Credit Union
  • - Collections and Credit Analytics
  • El Segundo, CA, USA
  • 82,925 to 124,388 per year
  • Full Time

Looking for a workplace where your amazing talents and abilities are valued, and where the incredible service and teamwork you bring to the table are rewarded?


At Xceed Financial, we're proud of the outstanding products and extra-mile service we provide our members, but we know that it's extraordinary associates at every level of the Credit Union who make it all happen. That's why we make it a priority to provide work environments that reflect those values. It's also why we offer awesome benefits and industry-leading compensation packages. And did we mention that CU Times just named us a "Best Credit Union to Work For" each of the past four years?


If you're a top-notch Collections professional who's looking for a new challenge, read on and see if this role fits you. If so, we hope you'll contact us!


The Position At-a-Glance


As our Collections Manager, you'll report to the Vice President, Collections and Credit Analytics (CCA), and be responsible for proactively managing the daily operations of the CCA department, including supervising associates, managing queue volumes and collector productivity and quality, and managing all collections processes and specialty processes, including bankruptcy, repo and remarketing, recoveries, loss mitigation, asset disposition, and FCRA. Most importantly – you'll work to ensure our Collections team handles all member issues appropriately and compassionately.



  • Manage all operations of the Collections Department, including processes to minimize delinquency and charge-offs and maximize recoveries, and ensure that efficient and effective collection methods are in place, in support of Xceed goals and expectations.
  • Manage Collections associates by hiring qualified candidates and providing training, resources, and coaching to ensure optimal performance.
  • Manage vendor relationships, including collections agencies and attorneys, repossession agents, remarketing and auction vendors, and outsourced collection partners, to ensure efficient and effective vendor relationships.
  • Create and monitor Collections reports, including Delinquency, Charge-Off, Trends, First Payment Defaults, and other relevant measures. Use data from the Collections and core systems to compile data, create charts and graphs, as appropriate, and prepare reports for Management, FINCO, and the Board.
  • Make autonomous decisions on loan workouts, payment plans, repossessions, auction floors and bids, charge-offs, and recoveries, taking into account Xceed's policies and procedures, and each unique situation.
  • Act as system administrator for the Collections system, including queue set-up, outsourcing criteria, dashboard maintenance, and case and workflow creation and management. Responsible for implementation of system upgrades, including review of release notes, testing system and related interfaces, and communication of changes, as well as recommending and implementing, if approved, updated procedures and system settings based on release enhancements.
  • Proactively respond to and resolve member complaints and concerns, within the scope of Xceed policies and procedures. Actions may include adjustments to credit reporting, loan modifications (collections re-writes, re-aging, etc.), settlements on charged-off accounts, reaffirmation of debt, and freezing shares.
  • Represent the Collections Department as a team member on organizational projects. Responsible for communicating project scope and progress, organizational and departmental impact, and resource allocation to the Vice President. Following established project management procedures, responsible for completing tasks as assigned as part of the team, up to and including implementation.
  • Manage the credit bureau dispute process, including preparing procedures and form letters and training associates as needed for direct disputes to Xceed and disputes made to the credit bureaus through E-Oscar. 
  • Keep abreast of State and Federal laws and regulations as well as Xceed's policies and guidelines to ensure compliance and consistency of services. Maintains knowledge of current laws and regulations and their related changes that pertain to collections in areas such as repossession, bankruptcy, SCRA, FDCPA and FCRA and other credit reporting to ensure compliance in these areas. 
  • Ensure that appropriate security measures are taken by the Collections Department and that the operations are compliant with Xceed policies and procedures, state and federal laws and regulations, and internal controls in order to safeguard member accounts. This includes securing confidential records, checks, and other sensitive or private information at the close of business.  
  • Recommend and implement approved policies. Develop and update procedures to ensure compliance, efficiency and effectiveness of operations within the Collections Department. 



  • Minimum four years relevant experience or, without degree, seven years progressively responsible Consumer Collection experience; must have at least three years in a management role.
  • Required: Understanding of the Fair Credit Reporting Act, Fair Debt Collections Practices Act and Service members Civil Relief Act; a thorough knowledge of Consumer Loan Collections practices and procedures, repossessions, and credit reporting and disputes; experience with settlements on charged-off accounts.
  • Thorough knowledge of court attachments, bankruptcy, foreclosure, legal action, credit reporting and credit disputes, and tax reporting. 
  • Knowledge of federal and state regulatory requirements as it pertains to the job function.
  • Good research skills.
  • Excellent oral and written communication, problem solving, and prioritization skills. 
  • Ability to work independently and in teams. 
  • Ability to compute rates, ratios and percents, draw and interpret graphs, and accurately extrapolate probable outcomes from sampled data.
  • Strong computer skills in Excel, Outlook, Word and various web based applications. Excel proficiency is a must.
  • Credit Union experience preferred
  • Akcelerant experience preferred.



Associate degree or equivalent experience.

This position has been closed and is no longer available.
Xceed Financial Credit Union


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