Xceed Financial Credit Union
  • - Operations
  • El Segundo, CA, USA
  • Full Time

PRIMARY FUNCTIONS:

Primary responsibilities include reviewing, analyzing, and decisioning escalated dispute cases, documentation received from the cardholders and completing the chargeback process through arbitration/compliance if needed. Identify high-risk transactions, researching and resolving suspicious activity. This will involve reviewing reports and systems specifically designed to identify potentially fraudulent transaction.  The Card Fraud Analyst must review daily reports and complete other tasks in order to lower the loss amounts for our Members as well as the Credit Union. This position will be working with cardholders, financial institution professionals, team members and others throughout the organization. Other responsibilities include staying up to date on industry information, new products, enhancements, system changes and compliance issues. A monthly report will also be prepared and provided to management for review.

 

SPECIFIC DUTIES:

  • Review and research daily card reports to identify suspicious/fraudulent activity across all delivery channels (i.e. Branch, FSCC, ATM, Debt Card, and On-line Banking). Use independent judgement identify high-risk transactions and respond timely to mitigate potential losses by placing holds, restricting accounts, and recommend account closures.
  • Periodically review and test Card Service Reports and Fraud Detective software to ensure effectiveness in identifying suspicious/fraudulent activity.
  • Independently respond and analyze plastic card compromise alerts to assess the risk exposure, provide a recommendation to management, and timely execution of a block and reissue process.
  • Maintain a working knowledge of the Falcon, Visa Fraud Manager, and Informant systems.
  • Comply with State and Federal laws and regulations (i.e. BSA, AML, OFAC, Regulation CC, D, E and Z) in performing day-to-day functions.
  • Develop profiling and trending of fraud losses and recommendations to mitigate losses.
  • Proactivley develop means in which fraud trends can be acted on prior to losses being incurred.
  • Report to management potential and actual losses by month, quarter and year.
  • Work closely with Loss Prevention on reviewing and monitoring accounts for potential fraudulent activity. 
  • Protect the confidentiality of all financial data relating to Credit Union operations and its members.
  • Handle member and branch inquiry calls regarding member accounts
  • Perform a variety of functions within prescribed and regulatory guidelines. Adheres to procedures, guidelines, regulatory and audit compliance.
  • Support departmental goals and initiatives.
  • Process transactions on member accounts related to function covered by the Central Operations Center department. Some of the duties that will involve transaction posting are, but not limited to: ACH, Payments processing, Incoming/outgoing wires, Remote Deposit, Card Disputes and any additional function accurately and efficiently.
  • Research and resolve inquiries from members or internal departments.
  • Perform routine office and clerical duties to organize and maintain CU files and records. 
  • Ensure compliance with the organization's requirements for information protection by maintaining confidentiality and security of credit union and member information.
  • Reconcile work and research any exceptions items daily.
  • Review reports to prevent losses to the Credit Union.
  • Work on projects to improve the department's efficiencies and reach the Credit Union's strategic goals.
  • Be the point of contact with vendors when working on projects.
  • Perform training on topics related to all types of card fraud to mitigate loss exposure for the Credit Union
  • Performs other duties as assigned or as may be necessary.

 

BASIC QUALIFICATIONS:

  • 5 - 8 years experience in fraud analysis and investigatoins
  • Knowledge of card industry, VISA/MasterCard Regulations, Regulation CC, D, E, and Z.
  • Familiarity with the First Data system and or STAR system
  • Ability to provide statistical reports regarding loss and recovery positions.
  • Good decision making abilities to decrease losses to the credit union
  • Excellent analytical skills and organizational skills a must
  • Ability to perform forecasting, trending and profiling
  • Training and strong problem solving skills are a plus
  • Learn and apply new information or skills
  • Ability to manage multiple tasks and work under deadlines.

 

EDUCATION QUALIFICATIONS:

Associate Degree or combination of education and experience, Bachelor's Degree preferred.

Xceed Financial Credit Union
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