Xceed Financial Credit Union
  • - Collections and Credit Analytics
  • El Segundo, CA, USA
  • Full Time

PRIMARY FUNCTIONS:

This position assists the Collections and Credit Analytics (CCA) team with all collections and credit reporting functions, including e-Oscar and Chexsystems responses, and Credit Dispute research/resolution. This role is responsible for reviewing and responding to member credit disputes, and member contact via letters and phone calls, OSI testing, and research on credit bureau (Metro II) related releases and updates. This position will also work front line collection queues, reviewing delinquent accounts for charge-off, evaluate and work recovery efforts, assisting with collection agency oversight, assisting with repossession and remarketing efforts. In addition, the position will assist with various month end collections reporting, and ad hoc special projects, including process and procedure reviews. This position adds value by applying knowledge, skills, experience, and flexibilty to all collections, recovery, and credit risk management objectives in accordance with the Credit Union's core values.           

 

SPECIFIC DUTIES:

  • Respond to eOscar accurately and timely.
  • Rsearch and identify resolutions to Credit Disputes.
  • Perform Chexsystems reporting.
  • Review and test of the credit bureau (Metro II) releases and updates.
  • Obtain extension agreements and collections loan modifications and rewrites. 
  • Perform collections duties as requested up to but not limited to making calls, assigning collateral for repossession, posting delinquent payments, collecting on delinquent accounts, reviewing and working BK accounts, and reviewing credit reporting and  disputes in accordance with FCRA requirements.
  • Assist with  the recovery of collateral, deficiencies, and post charge-off loan and visa balances.
  • Serve as a second voice and point of escalation for collections calls.
  • Unitize extensive skip tracing and investigation to validate assets for recovery.
  • Support credit reporting functions that align with the recovery of charged off debt.
  • Assist with month end colllections department fucntions and reporting as required.
  • Attend and participate in various meetings, at times representing the department.
  • Support IT with collections and core system upgrades as needed.
  • Support and participate in continuous improvement activities.
  • Maintain member and other sensitive information with confidentiality.
  • Treat co-workers and members with respect.
  • Represent  the Credit Union in a positive and professional manner at all times.
  • Perform additional duties as assigned by the collections department.

 

BASIC QUALIFICATIONS:

  • Must have knowledge of regulatory requirements (regs B and Z), data processing systems, and credit reports and disputes. 
  • Minimum of 5 to 7 years of collection, collateral recovery and skip tracing experience.
  • Thorough knowledge of all Collections related federal and state regulatory requirements.
  • Strong knowledge of collection, bankruptcy, and FCRA laws.
  • Excellent oral and written communication skills. 
  • Ability to work with and motivate a team
  • Ability to analyze and solve problems. 
  • Good research skills.
  • Strong working knowledge of Word, Excel, and Outlook. 
  • Ability to manage multiple tasks.
  • The ability to adapt to flexible work hours to accomplish objectives, goals, and projects. Weekend work may be required. 
  • Must display strong ethics.
  • Must be detail oriented, resourceful and diligent.
  • Must be able and willing to work flex hours on minimal notice to meet department standards and member service needs.

 

EDUCATION QUALIFICATIONS:

High school education or equivalent required with Associate degree preferred. 

Xceed Financial Credit Union
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