Xceed Financial Credit Union
  • - Operations
  • El Segundo, CA, USA
  • Full Time

PRIMARY FUNCTIONS

Responsible for processing transactions and supporting all delivery channels, questions and requests regarding debit, ATM and credit cards, within prescribed legal and regulatory guidelines. Responsible for various functions within the department including, but not limited to: All debit and credit card process's.

 

SPECIFIC DUTIES

  • Performs a variety of functions within prescribed and regulatory guidelines.
  • Research and analyze customer claims of suspicious and fraudulent ATM/Debit card transactions, as well as non-fraud related claims.
  • Understanding of Reg  E disputes and claims.
  • Understanding and processing adjustments through various channels including share-branching etc,
  • Com ply with State and Federal laws and regulations (i.e. BSA, AML, OFAC, Regulation. CC, D, E and Z) in performing day-to-day functions
  • Supports departmental goals and initiatives.
  • Answers phones for the department and supports other team members.     
  • Processes transactions on member accounts related to New Account Deposit, adjustments and /or corrections accurately and efficiently.
  • Research and resolve inquiries from members or internal departments.
  • Perform routine office and clerical duties to organize and maintain CU files and records including review of reports on a daily basis.
  • Ensure compliance with the organization's requirements for information protection by maintaining confidentiality and security of credit union and member information.
  • Protect the confidentiality of all financial data relating to Credit Union operations and its members
  • Reconciles work and research any exception items daily.
  • And other duties assigned.

 

BASIC QUALIFICATIONS

  • Minimum of 2 years of experience. 
  • Knowledge of federal and state regulatory requirements as it pertains to the job function.
  • Excellent oral and written communication skills. 
  • Ability to work independently and in teams. 
  • Ability to analyze and solve problems. 
  • Must have working knowledge of Word, Excel, PDF and Outlook. 
  • Working knowledge of Visa DPS (CATs), TMG and Springboard
  • Ability to manage multiple tasks.

 

EDUCATION QUALIFICATIONS

Associate degree or equivalent 2 year experience preferred.  Operational Certifications related to this job description will apply towards the education qualification

Xceed Financial Credit Union
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