Xceed Financial Credit Union
  • - Collections and Credit Analytics
  • El Segundo, CA, USA
  • Full Time


As a Collector / Loan Counselor, you will negotiate payment arrangements with borrowers on delinquent accounts, offer suggestions as to how they can meet obligations, propose alternative methods, establish payment procedures, monitor to ensure the borrower's commitment to pay is kept and document all collection actions in the system following all Fair Debt Collection Practices Act (FDCPA) and all other applicable regulatory requirements. Additionally, you will assign vehicles for repossession and network with repossession agents and investigation companies in an effort to locate collateral.


  • Performs all activities related to collecting amounts due on consumer and real estate loans in compliance with Xceed Financial Credit Union's policies, procedures and practices as well as all state and federal regulations including all requirements of the Fair Debt Collection Practices Act (FDCPA).
  • General knowledge of bankruptcy, FDCPA Guidelines, Litigation.     
  • Place calls daily (outbound and inbound) to borrowers collecting on their delinquent accounts by working a minimum 45 accounts daily within assigned workload.
  • Recommend accounts for charge-off, repossession, litigation, modification, and foreclosure.
  • Make recommendations and provide solutions in accordance with modification guidelines to assist Members in resolving their delinquent status to avoid charge offs. 
    • Negotiate payment arrangements with Members such as promises to pay, electronic check payments or money orders as requested by the borrower. 
    • Accurately and professionally document systems with details of current contacts and subsequent results.
    • Skip trace using tools provided by the company as well as any personal experience and personal tools.
    • Ability to work late shifts and Saturday hours occasionally.


  • Previous collections experience.
  • Ability to understand and discuss personal and financial difficulties.
  • Ability to analyze and negotiate payment arrangements.
  • Ability to ascertain risk and recognize loss potential.
  • Demonstrated ability to multitask and work in a fast paced environment
  • Ability to navigate in multiple computer systems while interacting with the customer
  • Excellent organizational skills
  • Ability to work in a team environment
  • Self-motivated and results-oriented
  • Solid Understanding of the inbound and Outbound Collection environment
  • Proven history of dependability
  • Flexible with schedule as business needs arise
  • Desire to resolve member issues a must
  • Must have experience performing a high volume of outbound calls and have excellent communication and member service skills.
  • Bilingual English/Spanish is highly preferred.


High school degree or equivalent required. Must have a minimum of 2 - 3 years recent consumer collections experience.

This position has been closed and is no longer available.
Xceed Financial Credit Union


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