Xceed Financial Credit Union
  • - Collections and Credit Analytics
  • El Segundo, CA, USA
  • Full Time


This position assists the CCA Team with all collections and credit risk management functions as needed, including working front line collection queues, reviewing delinquent accounts for charge-off, evaluating and working recovery efforts, assisting with collection agency oversight, assisting with repossession and remarketing efforts, reviewing and working bankruptcy cases, and working and reviewing credit disputes. The position will also play a role in the consumer loan quality control process including quality control reviews and reporting. In addition, the position will assist with various month end collections reporting, and ad hoc special projects, including process and procedure reviews.  This position adds value by applying knowledge, skills, experience, and flexibility to all collections, recovery, and credit risk management objectives in accordance with the Credit Union's core values.



  • Perform collections duties as requested up to but not limited to making calls, assigning collateral for repossession, posting delinquent payments, collecting on delinquent accounts, reviewing and working BK accounts, and reviewing credit reporting and  disputes in accordance with FCRA requirements.
  • Locate and coordinate the recovery of collateral, deficiencies, and post charge-off loan and visa balances.
  • Serve as a second voice and point of escalation for collections calls.
  • Extensive skip tracing and investigation to validate assets for recovery.
  • Work with legal counsel to obtain judgments, enforce liens, wage garnishments, and levy bank accounts. From time to time, court appearances may be necessary.
  • Support credit reporting functions that align with the recovery of charged off debt.
  • Assist in reviewing accounts to be assigned for small claims, civil litigation, and outside collection agencies.
  • Assist with outside collection agency oversight.
  • Assist with performing Consumer Loan QC reviews as necessary.
  • Assist with tracking and summarizing Consumer Loan QC findings for review with management.
  • Work with the CCA management team to provide feedback for at risk and charged off loans.
  • Assist  with managing and reviewing  accurate and timely FCRA disputes including eOscar functions.
  • Assist with month end collections department functions and reporting as required.
  • Perform additional duties as assigned by the collections department.
  • Attend and participate in various meetings, at times representing the department.
  • Support IT with collections and core system upgrades as needed.
  • Supports and participate in continuous improvement activities.
  • Maintain member and other sensitive information with confidentiality.
  • Treat co-workers and members with respect.
  • Represent the Credit Union in a positive and professional manner at all times.



  • Minimum of 5 to 7 years of collection, collateral recovery and skip tracing experience.
  • Thorough knowledge of all Collections related federal and state regulatory requirements.
  • Strong knowledge of collection, bankruptcy, and FCRA laws.
  • Excellent oral and written communication skills. 
  • Ability to work with and motivate a team
  • Ability to analyze and solve problems. 
  • Good research skills.
  • Strong working knowledge of Word, Excel, and Outlook. 
  • Ability to manage multiple tasks.
  • Occasional travel and the ability to adapt to flexible work hours to accomplish objectives, goals, and projects. Weekend work may be required. 
  • Must display strong ethics.



High school education or equivalent required with Associate degree preferred. 

This position has been closed and is no longer available.
Xceed Financial Credit Union


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