Xceed Financial Credit Union
  • - Loan Servicing
  • El Segundo, CA, USA
  • 12.28 - 18.42 per hour
  • Full Time


Under the direction of the Supervisor of Loan Servicing, this individual supports all aspects of consumer, real estate and commercial loan servicing. 



  • Assist in the efficient, professional and cost-effective servicing, including compliance with relevant quality control aspects of real estate, commercial and consumer loans serviced by or through XFCU Loan Servicing Unit.  Comply with all relevant Federal, State, or Local laws and regulations, as well as XFCU and investor requirements.
  • Responsible for clerical responsibilties for the department, including but not limited to, collecting and addressing incoming email, mail and faxes.
  • Fulfill all file and document requests as received from other departments and third party vendor/servicer.
  • Maintain accurate file retention records and safeguard all loan files.
  • Interface with other departments as needed; as well as third party vendors/service providers with respect to the real estate and consumer loan portfolio and reports.
  • Assure the accurate and timely receipt and processing of servicing related data documents and products (conversions, modifications, corrections, etc.), while assuring their compliance with applicable State, Federal, Local laws/regulations and XFCU and investor requirements.
  • Assist with loan servicing related reports and system data testing as needed.
  • Assist with monthly data changes as required for investor reporting.
  • Develop and maintain current knowledge of all real estate and consumer loan programs and their servicing standards/requirements.
  • Ensure all servicing quality standards are met and maintained on each assigned real estate and/or consumer loan file.
  • Assist with gathering documents, transaction histories, loan files and any other items required to satisfy internal and external audit requests.
  • Assist with the timely reconveyance/satisfaction of lien releases to meet relevant State, Federal and Local laws/regulations, as well as XFCU internal requirements.
  • Report status and results of the Servicing Units' activities, as directed, to the Manager of Loan Servicing and Investor Relations.
  • Cross train as appropriate.
  • Additional responsibilities as they are assigned.



  • Minimum of 1 years of experience required.
  • Must be detail-oriented, resourceful and organized.
  • Technical knowledge and experience in the area of mortgage and consumer loan servicing preferred.
  • Must also have a thorough knowledge of credit union regulatory requirements.
  • Ability to think critically to address various loan servicing needs.



High School Diploma required.

Xceed Financial Credit Union
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